Veelgestelde vragen
FAQ / Help
Shipping
We process all orders within 1–3 business days (excluding weekends and holidays).
Once shipped, delivery takes approximately:
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NL & EU: 2–5 business days
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UK & International: 5–10 business days
You will receive a tracking number by email once your order has been shipped.
Please double-check your address before confirming your order, as we are not responsible for lost packages due to incorrect information.
Returns & Exchanges
Due to hygiene and safety reasons, we cannot accept returns or exchanges on used or opened hair products (including bundles, wigs, or closures).
However, if you receive a damaged or incorrect item, please contact us within 3 days of delivery with clear photos, and we’ll be happy to assist.
📧 Email: info@lumierebundles.com
Order Changes & Cancellations
Orders can only be modified or canceled within 12 hours after purchase.
After this time, processing will begin and changes cannot be made.
Hair Care Guide
To keep your hair looking flawless and long-lasting:
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Wash with a sulfate-free shampoo and conditioner.
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Gently detangle from ends to roots using a wide-tooth comb or fingers.
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Let hair air dry naturally or use low heat.
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Always wrap or cover your hair with a silk or satin scarf at night.
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Avoid heavy oils or products that cause build-up.
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Treat your extensions as your own — the better you care, the longer they last!
Hair Quality & Lifespan
Our bundles and wigs are made from 100% premium human hair.
With proper care, your hair can last:
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Raw Hair: 2–3 years or longer
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Virgin Hair: 1–2 years
We recommend professional installation and maintenance for the best results.
Payment Methods
We currently accept:
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iDEAL
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PayPal
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Credit/Debit Cards (Visa, Mastercard, etc.)
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Klarna (Pay Later) — coming soon
All payments are secure and encrypted for your protection.
Contact Us
If you have any other questions, our team is always here to help 💫
📧 Email: info@lumierebundles.com
📸 Instagram: @lumierebundles